Returns & Exchanges
At PEGAI, we take pride in our artisanal craftsmanship and want you to be completely satisfied with your leather goods. If your purchase doesn't meet your expectations, we offer a 30-day return window for unused items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in the original PEGAI box, ensuring all tags are attached and the leather is protected from scratches during transit.
Ship It Back
Print the prepaid shipping label provided through our portal and drop your package off at any authorized carrier location.
Quality Inspection & Refund
Once our artisans inspect the returned item for its original condition, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing